Dealing with another person's anger can be more difficult than dealing with your own. If you can recognize the other person wants to tell you that he or she is hurting and is not getting what he wants, you can keep your cool. Some people will attack you with words until they perceive that you have received and understood their message. Try to keep your responses open and non judgmental. Restate to them what you have heard by keeping to the facts. If you fell an individual is angry you can say "I am getting the sense that you are getting angry." The angry person may calm once he recognizes that you are willing to listen to him. Try not to take the anger personally. Just because someone is shooting an arrow does not mean that you have to remain in its path.
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